There are some reasons why chatbots can't replace B2B customer support, but there are a whole lot more reasons as to why they can. While chatbots are being looked at with great anticipation for B2C (business to consumer) interaction there is wariness about how they will fit in...
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Today, almost 80% of the world's population has an active social media account. Majority of these people spend most of their time chatting with friends and family on messaging apps. This clearly indicates that, if a business leverages the power of messaging apps, it will not only...
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Customer Support Transformation with Chatbots

Customers are the most essential resource generation elements in any firm or business entity. Customer satisfaction through better experience in the business entity and service firms is the objective of all entities. With customers always on the business lines with queries, in re...
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