How to Make Sure Your Chatbot Remains Important to Your Clients?

POSTED BY Ron Miller   |   IN Chatbots

It is great to be able to rely on a chatbot for your business needs but you must ensure that it is constantly being well received and used by your clients

There are many chatbots that have become available on the market and many of them are being readily received on both on a personal level as well as a business level.

Many businesses that are incorporating chatbots into their business platform are doing so with different intentions. Some are utilizing chat robots to help scale out their sales department while others are using it as virtual assistants to help cut down on the required manpower and for more efficiency.

Chatbots Losing Their Excitement

One of the fears that are erupting with the use of chatbots is that they may be creating a flurry of excitement now but it will quickly peter off just as it is with the app scene. One of the biggest challenges that many of the chatbots are facing is their inability to provide feedback. This brings to mind as to the qualities and level of productivity that many of the chat bots are being designed with.

A different Level of Chatbot

An entirely different level of chat bots is one that is built around the use of artificial intelligence as its platform. This is completely different than those that are simply loaded with data that can be utilized in the different business areas. The chat bots of this nature are somewhat limited and for this reason many times clients will tend to stop using them because the limitations are recognized quickly.

For businesses that want to incorporate virtual assistance technology they should only do so with those that are going to be able to perform at a much higher level.

For businesses that are looking to incorporate a chatbot platform for their sales department they can rely on a company such as Inteladesk that has the ability to build customized chat bots not only for the sales arena but for the customer service requirements of any business. The uniqueness comes in with the fact that Inteladesk relies on the SILVIA program to operate their chatbots which is an artificial intelligence based system that far supersedes many of the chat bots that are in existence today.

Meeting the Client Needs

Meeting the Client Needs

If a business wants to make sure that their customer engagement is not going to weaken then they have to be using virtual conversational assistants that are going to be able to meet all of the needs and expectations that clients will put on it. It has to be able to conduct a natural conversation so that the communication is a two-way street. It has to be able to understand what is being submitted to it and be able to respond in an intelligent manner. Bots that are built on the SILVIA platform have the ability to be constantly learning from the information that is being supplied to it continuously by client interaction and it also has the ability to be able to apply logic for problem solving. This is the ultimate goal for any business to be able to meet these needs with their client interaction.

Data Usage

Businesses can also rely on a chatbot that has been developed with the SILVIA platform like those provided through Centurysoft for the collection and handling of critically important data. SILVIA is able to collect data from every interaction and organize this material so that it can be utilized correctly by the businesses that are offering it. Where this plays an important role in the company is that it gives feedback that has not only been collected properly but is able to be stored and segregated into categories that are easily accessed by the analytical division of the company. This can be used in many different formats. It can be used for reporting as well as forecasting without the concern that a lot of the data is irrelevant or outdated. When a company is using a chatbot that has the capabilities of those that are run off the SILVIA platform there is very little risk that the users will not be impressed and encouraged to continuously resort back to the chatbot whenever a need arises.

Author: Ron Miller

Ron Miller has made a name for himself in the tech media world as a writer and editor, relentlessly covering Chatbotalk, in addition to a broad range of startups in the fields of robotics, computer vision, AI, chatbots and more. He has lived in San Francisco for more than a decade, but will forever consider himself a proud New Yorker.